Uber rolls-out new mask verification feature for non-compliant passengers

Photo by Frosina Polazarevska on Unsplash

Since May, Uber have required all riders, drivers, and delivery people to wear a mask or face cover when using the service. Now, the company is building on these efforts with several new features and initiatives to help ensure we are all protecting one another. One of those new features is Uber’s Mask Verification.

Uber Mask Verification

Earlier this year, Uber built technology designed to verify that drivers on Uber and delivery people on Uber Eats are wearing a mask. Before starting to drive passengers or deliver food, they are asked to take a selfie showing their mouth and nose are covered. To date, more than 3.5 million drivers and delivery people have completed more than 100 million mask verifications.

Uber will now be expanding the same technology to riders, too. If a driver reports that a rider wasn’t wearing a mask, the rider will be required to take a selfie with their face covered before they’re able to take another trip with Uber. With the addition of this new feature, one driver’s feedback can help ensure the safety of Uber for the next driver.

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The mask verification feature will roll out to the US and Canada by the end of September, and across Latin America and other countries after that. (As with the driver mask verification tool, this technology detects the mask as an object in the photo and does not process biometric information.)

As always, riders and drivers are free to cancel a trip, without penalty, if the other person isn’t wearing a mask. Read more trending news, right here.

Press Release – Uber

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